Certificate II in Business (BSB20115) – Coursework


This qualification will help you develop practical skills and provide the operational knowledge required in an administrative role. The course focuses on customer service, communication, office operations and computer skills. The program is ideal for people seeking to work in a business environment or those seeking to create further education and employment opportunities

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How you will learn

This program is provided as a mix of online and in booklet form. It will include activities, notes, and tutorials. Students receive continuous support from teachers for all course related questions. Where students have already completed similar units or have good experience in any of the units they may receive recognition – i.e. they will not need to study them.

Course outcomes

A Certificate II in Business will prepare you to undertake a range of business tasks including communicating electronically, delivering presentations, providing customer services and using common computer software programmes.

Career opportunities

Graduates will complete the program with skills and knowledge recognised by business professionals across a range of industries. Possible initial jobs for graduates include Administration Officer and Office Manager.

Pathways to further learning

As a graduate you will be invited to undertake further study in a higher qualification such as the Certificate III in Business (BSB30115). This will include some credit from your Certificate II in Business. AQI will provide you with advice and support on further training. All Australian Qualifications Institute (AQI) staff are qualified teachers. We know education.

Entry Requirements

There are no specific entry requirements for this certificate. Students who have English as a Second Language must have an IELTS score of 5.5 or equivalent.


This course usually takes six months to complete but students can complete it in less time if they choose to accelerate their learning. The maximum timeframe is one year.

Program units

To obtain this qualification, students will undertake the following units:

BSBWHS201 Contribute to health and safety of self and others

BSBSUS201 Participate in environmentally sustainable work practices

BSBITU201 Produce simple word processed document

BSBITU202 Create and use spreadsheets

BSBIND201 Work effectively in a business environment

BSBWOR202 Organise and complete daily work activities

BSBCUS201 Deliver a service to customers

BSBITU203 Communicate electronically

BSBWOR204 Use business technology

BSBINN201 Contribute to workplace innovation

BSBITU302 Create electronic presentations

BSBWRT301 Write simple documents

National Recognition

This qualification is recognised nation-wide and is taken from the Australian Business Services Training Package.

Recognition of Prior Learning

Do you already have experience? Recognition of Prior Learning (RPL) takes into account the knowledge and skills you have already gained through your previous education and work. You can earn credit for this qualification if you have: 1. completed relevant formal or informal training, or 2. have developed skills in these areas through experience, or 3. if you can demonstrate the skills required.


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